Telus Health offers everything. October changes the organisation.
Telus Health, formerly LifeWorks, is a very broad global EAP and total-wellbeing suite at scale — assistance, perks, recognition and more. October Health is something different: clinically effective care the whole workforce actually uses, prioritised intelligence that tells leaders what to act on next, and embedded experts who execute the change. A wide suite offers options. October drives measurable outcomes — burnout, retention, eNPS, performance — across every team.
A very broad global EAP and total-wellbeing suite at scale — counselling, work-life, perks and recognition all under one large, established vendor.
Breadth comes at the cost of depth. It carries legacy-EAP utilisation, leans on reporting rather than prioritised action, and has limited embedded execution driving org-wide change.
Software plus embedded experts across the entire organisation — 65% utilisation, prioritised insight on what to act on, and people who execute the change. Care and org-change in one measurable system.
- Scope
- The whole organisation — every team, every shift.
- A broad suite individuals dip into.
- Model
- Software and embedded experts, working as one.
- Wide EAP and total-wellbeing suite at scale.
- Adoption
- 65% utilisation — 10× the legacy EAP.
- Legacy-EAP utilisation across a broad suite.
- Insight
- Prioritised — what's driving risk and what to do next.
- Reporting rather than prioritised action.
- Action
- Experts who execute the org-wide change.
- Limited embedded execution driving change.
- Reach
- Runs globally with measurable outcomes everywhere.
- Broad global reach, depth varies by market.
- Outcome
- Measurable change in burnout, retention and performance.
- Broad coverage; outcomes hard to measure.
The whole organisation — every team, every shift.
A broad suite individuals dip into.
Software and embedded experts, working as one.
Wide EAP and total-wellbeing suite at scale.
65% utilisation — 10× the legacy EAP.
Legacy-EAP utilisation across a broad suite.
Prioritised — what's driving risk and what to do next.
Reporting rather than prioritised action.
Experts who execute the org-wide change.
Limited embedded execution driving change.
Runs globally with measurable outcomes everywhere.
Broad global reach, depth varies by market.
Measurable change in burnout, retention and performance.
Broad coverage; outcomes hard to measure.
Outcomes you can point to.
SNG Grant Thornton replaced traditional programmes across 2,400+ employees — flight risk down 19% and 1M+ saved, depth a broad suite rarely converts into.
Large organisations that want a single vendor for a wide menu of assistance and wellbeing perks, and don't need to measure deep change in any one area.
Leaders who want depth over breadth — high utilisation, prioritised insight, clinically effective care, and experts who drive measurable outcomes across every team.
Questions, answered.
Is October Health an alternative to Telus Health (LifeWorks)?+
Yes. Telus Health is a very broad global EAP and total-wellbeing suite. October delivers clinically effective care the whole workforce uses, plus prioritised insight and embedded experts who drive measurable change — depth and outcomes a wide suite struggles to show.
How does utilisation compare?+
Telus Health carries legacy-EAP utilisation across its suite. October sees around 65% — roughly 10× — because the platform is built for everyday use across every team rather than offering a menu people rarely open.
Telus Health covers a lot — does October replace all of it?+
October focuses on clinically effective mental-health care and org-wide change rather than broad perks and recognition. The trade-off is depth where it moves outcomes — high utilisation, prioritised insight and embedded execution.
What about insight and action for leaders?+
Where Telus Health leans on reporting, October gives prioritised insight — what's driving burnout, flight risk and eNPS and what to do next — plus embedded experts who execute the change, so analysis becomes measurable action.
What about pricing and ROI?+
Telus Health is typically a broad PEPM suite that's hard to tie to outcomes. October uses predictable platform pricing with a costed ROI up front, tied to measurable change in burnout, retention and performance.
Score your own programme.
Two minutes, benchmarked — and a costed PDF of what the gap is worth. See where you stand before you switch.
The fair test: a walkthrough.
Book a demo and see how October compares to Telus Health (LifeWorks) on the metrics that matter — utilisation, insight and measurable outcomes.