When you need a person, connect with human professionals through an EAP you already have or one we provide. Emergency support is one tap from every screen. Cover extends to up to three dependants per employee.
Early, easy access to support helps people through a hard month, with human professionals available through EAP and emergency support pathways.
Who it’s for
Most of October keeps people out of crisis. This is the layer for when it is more than a bad day, and for the teams responsible for making sure help is there.
A number on a wallet card. Single-digit uptake.
“We pay for counselling that most people don’t know exists.”
Bring your EAP into October. Its name, phone number and WhatsApp line appear in the app people open every day, after a low check-in, in Luna and under Emergency / Support.
Offices and sites in different regions, one crisis number in the handbook.
“The emergency number has to be the right one for where they are.”
Emergency support shows your organisation’s own line if you set one, and otherwise the crisis line for the person’s country or region.
Not an app, not a chatbot. A counsellor.
“I want to talk to someone, and I don’t want my manager finding out.”
Call or text the EAP straight from the app. The conversation is between them and the professional. The employer only sees care demand in aggregate.
A 17-year-old who has gone quiet.
“He won’t talk to me. He might talk to someone else.”
Invite up to three dependants aged 16 and over. Each gets their own private account with sessions, Luna and tools. Their use is private, even from you.
Why EAPs go unused
TodayThe EAP number lives in a benefits portal or on a poster in the kitchen.
With OctoberCall or text your EAP from the app people already open for rings, sessions and Luna.
TodayHelp depends on someone deciding, alone, to pick up the phone.
With OctoberA low check-in or a Luna conversation brings up the EAP at the moment it is needed.
TodayOne crisis number for a workforce spread across regions.
With OctoberYour own support line, or the crisis line for each person’s country or region.
TodayCover stops at the employee, while the pressure is often at home.
With OctoberUp to three dependants, each with their own private account.
Inside expert care
Integrate the EAP you already have, or use October’s virtual or in-person EAP services. The entry point and the privacy promise are the same.
Your EAP, inside October
Set up your EAP once: its name, phone number, WhatsApp line and the message you want people to see. From then on it sits inside the app, next to everything else people use every day. No EAP? October provides one.
Confidential counselling from your EAP. October never tells your employer who reached out.
Your EAP’s name, numbers and message, set up once by your people team.
Emergency / Support
An Emergency / Support entry is one tap from every screen. It shows your organisation’s own support line if you have one, and otherwise the crisis line for the person’s country or region.
Call the crisis line for where you are, at any hour.
Call crisis line · South AfricaDependants
Employees invite up to three dependants aged 16 and over by email. Each dependant gets their own private account with full access to sessions, Luna and tools, and sessions are shown by age group.
Invite up to 3 dependants (16+ years) to join October and prioritise their mental wellness.
Their sessions, chats and check-ins are theirs alone. Not visible to you, and not visible to your employer.
The signal
October Insights shows whether demand for care is rising, by region, team or site, above a minimum group size. It is an early signal for the wellbeing team, and it never names anyone.
From 2am to a person
An illustrative example: Musa, a warehouse supervisor, is worried about debt and has stopped sleeping.
Opens Luna for the third night running. Same worry: the debt.
Notices the pattern, says plainly that a professional could help, and shows the company’s EAP by phone and WhatsApp.
Texts the EAP on WhatsApp. It feels easier than calling.
Talks it through with Musa and points him to practical financial guidance. Nothing about it is shared with his employer.
Joins a live session on financial stress anonymously and keeps his rings going.
Sees care demand rising in the region and money as a top session topic. Briefs a closed session on financial stress. No names, no reasons.
It’s the third night I can’t sleep. The debt is all I think about.
That’s a heavy thing to carry alone, three nights running. Talking it through with a professional could really help. Your EAP is available now:
Opening WhatsApp · Northwind EAP
Everything before a crisis. A person when it is one.
How it works
Add your EAP’s name, phone number and WhatsApp line, or switch on October’s virtual or in-person EAP services.
Crisis lines are set by country and region. Want everyone to reach your own support line first? We set it for your organisation.
Tell people they can invite up to three dependants, and follow care demand in Insights with your customer success manager.
Confidential by design
Employers never see who contacted the EAP, when, or why. They see aggregate care demand above a minimum group size.
A dependant’s account is theirs. Their activity is not visible to the employee who invited them, or to the employer.
Luna and the self-help tools are not clinical care. Safeguarding signals and low check-ins point to people and crisis lines.
SOC 2 Type II, HIPAA and GDPR, with zero training use under our AI provider controls.
Where care connects
Luna hands a conversation to your EAP or emergency support when it should.
ExploreThe everyday layer that keeps most people out of crisis.
ExploreA low daily check-in brings up your EAP straight away.
ExploreCare demand is a leading indicator the wellbeing team watches.
ExploreMost of October is designed to keep people out of crisis: the rings, the sessions, Luna at 22:00. When you need a human, reach an EAP you already have or one we provide, with emergency support one tap from every screen.
Integrate the EAP you already pay for so people reach it from inside October, or add October’s virtual and in-person EAP. Emergency support with country-specific crisis lines is one tap from every screen, at any hour.
Each employee can invite up to three dependants aged 16 or over. Every dependant gets their own private account with full access, invisible to the employee and to the employer.
These features live in the same private app and contribute to wellbeing reports across groups, without identifying individuals.
Already have an EAP? Integrate it so employees reach it from inside October. Don’t? October provides virtual or in-person EAP services with the same privacy promise, and the same aggregate reporting.
Here is exactly what stays with the person inside Expert care, and what the organisation gets back: de-identified, above a minimum group size, and never a name.
How October keeps the promiseExpert care stands on its own. Connect it with the modules below and the person gets more support, the organisation a clearer view of wellbeing trends, and neither one gives up any privacy.
No. Bring your own EAP and October integrates it as an entry point, or add October’s virtual or in-person EAP services.
Anyone aged 16 or over that an employee invites, up to three per employee. Each dependant gets their own private account.
Tell us what your team needs. We’ll walk you through the relevant features, support options and how to get started.