Luna is the in-app companion every employee gets from day one. Talk about stress, a difficult manager, a sleepless week or a goal you keep missing. Luna listens, reflects back what it hears, and turns the conversation into practical next steps, then remembers, so the guidance gets more personal every time.
You don’t need a perfect question. Luna gives you a private place to reflect and work through the day.
Most people never call an EAP. They need somewhere to put a bad day at the moment it happens, not a phone number for a crisis that has already arrived.
Who Luna is for
Most people never call a helpline. They need somewhere to put a hard moment while it is happening. These are the people we built Luna for, and the teams who buy it.
Counselling is paid for. Almost nobody calls.
“People only reach for the number once it’s already a crisis.”
Luna lives in the app people already open for their rings and sessions. No booking, no phone call. When someone needs a person, your EAP is on the same screen.
A deadline tomorrow and a mind that won’t stop.
“I don’t need therapy. I need to stop replaying today so I can sleep.”
Luna reflects back what it hears and offers something to do now: 4-7-8 breathing or a sleep soundscape. Tomorrow, the conversation picks up where it left off.
A difficult manager, a worry at home, a health scare.
“If I say this out loud at work, it follows me.”
Conversations are private to the person. The employer only sees aggregate, de-identified themes above a minimum group size. Never a transcript, never a name.
Keen on AI support, worried about the wrong answer at the wrong moment.
“What happens when someone tells a chatbot they’re not okay?”
Luna is a companion, not a clinician. Safeguarding signals route to a human or an emergency pathway, and its models are registered, evaluated and never trained on conversations.
Why everyday support fails
TodaySupport starts with a phone number and a call back in office hours.
With OctoberLuna is one tap from the home screen at any hour, by text, dictation or voice.
TodayGeneric chatbots give the same advice to everyone and forget you by tomorrow.
With OctoberLuna remembers your goals and what helped, and names the patterns it notices in Luna Insights.
TodayAdvice ends the conversation. What happens next is up to you.
With OctoberConversations end in a next step inside October: a breathing exercise, a live session, a coaching course.
TodayAI tools with unclear limits and no route to a person.
With OctoberA registered purpose, published models and a clear hand-off to your EAP or emergency support.
Inside Luna
Luna is built around one idea: a hard moment deserves a response now, and a next step that fits the rest of your day.
Start anywhere
Open Luna and say what is going on, in your own words. Stuck for words? Suggested prompts get you started. Type, dictate, or switch to a realtime voice conversation when typing feels like too much.
Hi, I’m Luna! What’s on your mind today?
Not sure where to start?
From talking to doing
Luna listens, asks a better next question and then points to something real inside October: a two-minute breathing exercise, the live session on exactly this topic, or a coaching course with Ash.
My manager moved my one-to-one to Friday and I’ve been dreading it all week.
A week of dreading something is tiring. What worries you most about Friday: the feedback itself, or how you’ll respond in the moment?
How I’ll respond. I go blank.
That’s common, and it’s something you can practise. Three things that could help this week:
Personal over time
Luna Insights brings together what Luna learns from your chats, check-ins and journaling. It spots what is helping and what is not, and suggests a small change at the right moment. Only you see it.
The more you share, the more Luna understands. These are patterns from your check-ins, chats and journal.
Noticed. Most of your check-ins happen after 22:00, and sleep has come up in your last three chats.
Helping. You’ve used 4-7-8 breathing three evenings this week.
Try. A calming evening routine: wind down at 21:30, then a sleep soundscape.
Ask Luna for a plain-language read of your latest result and what to try next.
Knows its limits
Luna is built for support, not diagnosis. When a conversation shows signs that someone needs more, it steps back and points to a person: your EAP by phone or WhatsApp, or the emergency line for your country.
Honestly I don’t think I can keep doing this.
Thank you for telling me. This sounds like more than I should help with on my own. You deserve to talk to a person right now.
Luna is an AI companion, not a clinician.
One Tuesday night
An illustrative example: Thandi, a new team leader in a 900-person contact centre, the night before her first round of performance reviews.
Opens Luna in bed: “I’ve got three reviews tomorrow and I can’t stop rehearsing them.”
Reflects it back, asks which conversation worries her most, and suggests two minutes of 4-7-8 breathing now and a plan in the morning.
Does the breathing exercise, then starts a sleep soundscape and puts the phone face down.
Back in the same chat on the bus. Luna remembers the reviews and helps her draft an opening line for the hardest one.
Sets a reminder for Thursday’s live session on difficult conversations and starts a coaching course with Ash.
Sees in Insights that sleep and workload are rising themes among team leaders. Not Thandi’s name. Not her words. Briefs a closed session for the group.
Somewhere to put a bad day. Before it becomes a bad month.
How it works
Every employee gets Luna from day one, in the app, on the web and on desktop. Nothing to install for your team.
Add your EAP’s name, phone number and WhatsApp line so hand-offs reach the people you already pay for. Or use October’s EAP.
See aggregate usage and themes in October Insights and review them monthly with your customer success manager.
Boundaries by design
Only the person sees their chats and insights. Employers see aggregate, de-identified themes above a minimum group size, never a transcript or a name.
Luna supports, reflects and suggests. It does not diagnose, and it tells people so.
Safeguarding signals break to a human or an emergency pathway. Emergency / Support is one tap from every screen.
Commercially hosted models through governed APIs with zero data retention and a contractual training opt-out. Every model is listed in the published register.
Where Luna leads
Luna points to the live session that fits what you just described.
ExploreBreathing, journaling and sleep sounds, one tap from the chat.
ExploreWhen a conversation needs a person, your EAP or emergency support.
ExploreLuna themes become an aggregate signal, never a transcript.
ExploreLuna is built like a good conversation with someone who knows you. It listens, reflects what it heard, offers something small and practical, remembers what worked, and knows exactly when to bring in a human.
Luna is a companion, not a clinician, and not a reporting line. Its purpose is registered, its models are governed and its conversations stay with the person.
Luna runs on commercially hosted models through zero-retention APIs with contractual training opt-out. Safeguarding evaluations are published, and a named executive stays accountable.
These features live in the same private app and contribute to wellbeing reports across groups, without identifying individuals.
Open Luna and say it plainly: “I’ve been feeling overwhelmed lately.” Luna asks the right next question, helps you find balance and peace, and suggests something you can actually do today. No forms, no waiting room, no judgement.
Here is exactly what stays with the person inside Luna, and what the organisation gets back: de-identified, above a minimum group size, and never a name.
How October keeps the promiseLuna stands on its own. Connect it with the modules below and the person gets more support, the organisation a clearer view of wellbeing trends, and neither one gives up any privacy.
Luna points you to the live session that fits what you just described.
Explore SupportA breathing exercise or journaling prompt, one tap from the conversation.
Explore CareWhen a conversation needs a person, connect with human professionals through EAP or emergency support.
ExploreNo. Luna is an AI companion for everyday support, reflection and practical next steps. Clinical needs are routed to live experts, an EAP pathway or emergency support.
No. Conversations are private to you. Employers only ever see aggregate, de-identified themes above a minimum group size.
Luna runs on commercially hosted models via governed APIs with zero data retention and contractual training opt-out. The full list is published in October’s model register.
Tell us what your team needs. We’ll walk you through the relevant features, support options and how to get started.