EmployeeNatalie Brooks
- Asks HR privately, in one place
- Gets an answer in a minute for common questions
- Reaches a person with one reply
Product journey · HR helpdeskOne question.
One question.
Answered, owned and on time.
Follow Natalie’s parental leave question through October, from the ticket she raises to the answer she gets back. The AI answers first, a person takes over with one reply, and HR can see every step. Click through the screens your employees and People team actually use.
12 stepsAbout 6 minutesClick Next or use ← →
Step 1 of 12Employee
One place to ask HR anything.
Natalie has a question she’d rather not ask in a team channel. She opens My Tickets, where every request she’s raised sits with its status, so she never has to wonder whether an email was read.
- 1Create a ticket in one click
- 2What’s open, what needs her reply and what’s done
- 3Every past request, with its number, status and category
Dashboard / My HR Tickets
My HR Tickets
Get help from HR with your questions
Your support
A clear path to an answer.
Open a conversation to read HR’s response, add details or follow up. Create a ticket when you need help with something new.
- No open conversations in this page of results.
3Total TicketsAll time
0OpenIn progress
0Awaiting Your ResponseNeeds a reply
3ResolvedDone
All Statuses
- TKT-2026-C8NWClosedMediumEmployment verification letter for my apartmentDocuments & Certificates · Sep 22, 2026
- TKT-2026-H3ZAResolvedMediumWhen does my health coverage start?Benefits & Insurance · Aug 4, 2026
- TKT-2026-P5RDClosedHighFigma access for the design system filesIT & Systems Access · Jul 28, 2026
The killer featuresWhat made that answer
What made that answer
quick and fair.
Every step you just clicked through fixes something employees and HR teams put up with every week. Here’s each one, and the pain it takes away.
An answer before anyone in HR reads it
Every new ticket gets an instant reply from October’s AI assistant, grounded in your own documents the employee can already see. Each reply is labelled as AI and says when the policy doesn’t cover something.
The pain it removesHR answers the same leave question forty times a month.One reply from a person
If the answer isn’t enough, the employee replies and the ticket goes straight to HR, assigned, and the owner is notified.
The pain it removesEmployees stuck going round in circles with a chatbot.Categories that route themselves
Each category has a default owner and priority. Without an owner, the ticket goes to whoever in HR has the fewest open tickets.
The pain it removesQuestions landing in a shared inbox that nobody owns.SLAs per category and priority
Response and resolution times are set per category, and higher priorities are due sooner. Overdue tickets stand out in the inbox.
The pain it removesNobody knows a ticket is late until the employee chases it.Internal notes and canned responses
Discuss a ticket in notes the employee never sees, and start replies from saved responses ranked by how often they’re used.
The pain it removesSide conversations in Slack and the same reply typed again and again.Email still works
Forward hr@ to October. Emails become tickets, replies thread into the conversation and senders are matched to employees.
The pain it removesRequests split between a shared mailbox and the HR system.A full activity trail
Creation, AI replies, escalation, assignment, reads, status changes and resolution are all logged with who and when.
The pain it removesNo way to prove what happened when someone says nobody replied.Sensitive matters handled as ER cases
Grievances and conduct issues move into employee relations cases with confidentiality levels, manager notifications off when needed and confidential notes.
The pain it removesA grievance sitting in a general inbox that too many people can open.Help-desk analytics
Volume over time, SLA compliance, first response and resolution times, tickets by category and how often the AI resolves them alone.
The pain it removesNo idea where questions come from or whether the team is keeping up.
Everyone in the loopThree people, one question.
Three people, one question.
Nobody left waiting.
A helpdesk works when employees trust it and HR can keep up. October gives each person exactly the view they need.
People partnerJessica Turner
- Starts from a queue that’s already sorted
- Keeps notes for HR separate from replies
- Moves sensitive matters into confidential ER cases
Head of PeopleLaura Bennett
- Sets categories, owners and SLAs once
- Brings the hr@ mailbox into October
- Sees volume, SLA compliance and AI resolution
The full pictureThere’s more
There’s more
inside.
The detail behind the journey.
For employees+
- My HR Tickets with a status filter
- Categories with an expected response time
- Low, Medium, High and Urgent priority
- Attachments on tickets and replies, up to 10 MB
- Close a ticket yourself, or reopen it within seven days
- Notifications when the AI or HR replies and when it’s resolved
HR inbox+
- Action Needed, Open, Closed, Overdue and per-status views
- Filter by category, priority and assignee, or search by number or subject
- Assign, resolve with notes, close and reopen
- Change status, priority and category on a live ticket
- Internal notes and canned responses
- Activity log for every ticket
Setup+
- Seven starter categories, each with a colour and icon
- Response and resolution SLAs, default assignee and priority
- Canned responses for one category or all of them
- Inbound email with a forwarding address
- Accept all emails, or employees only
- Tickets with no activity for 60 days close automatically
Reporting & employee relations+
- Total, open, overdue and SLA compliance
- Average first response and resolution times
- Tickets by status, category and priority
- AI deflection rate over 7, 30, 90 or 365 days
- ER cases with severity, confidentiality levels, participants and deadlines
Start with your organisation
Bring your most-asked questions. We’ll show you the answers.
We’ll set up your categories and SLAs, connect your hr@ mailbox and show how the AI answers from your own policies.