IWYZE
Sentiment flipped positive — a 24-point eNPS swing.
At a glance
Call centre environments are high-pressure by nature — so what happens when you give frontline teams real support? Learn how the IWYZE pilot with October Health shifted employee sentiment from negative to positive, achieving a 24-point swing in eNPS and generating an estimated 1.8 million in annualised value.
+28%improvement in employee wellbeing (peak 40%)
+24point swing in eNPS (-10.8 to 13.5)
1.8Mannualised organisational value
+5%improvement in overall work wellbeing
63%team adoption rate (80%+ in some teams)
The evidence, connectedFrom the starting point
From the starting point
to what changed.
Insurance
Call centre environments are high-pressure by nature — so what happens when you give frontline teams real support? Learn how the IWYZE pilot with October Health shifted employee sentiment from negative to positive, achieving a 24-point swing in eNPS and generating an estimated 1.8 million in annualised value.
IWYZE × October
An October Health pilot brought everyday support to frontline teams.
+28%
improvement in employee wellbeing (peak 40%)
From negative to positive.
Before−10.8
After+13.5
Reported pilot result: approximately 24 points of movement in eNPS. Calendar dates are not specified in the website summary.
Source: IWYZE customer film. Watch the customer account