Size the swing.
Illustrative model. Figures draw on published Gallup and eNPS research plus October's own results; your numbers will vary. Built to size the opportunity, not to promise a return.
Value of the eNPS swing$955,500
a +49-point swing in who'd recommend you
Retention$588,000
People who recommend you rarely leave youProductivity$367,500
Discretionary effort from people who mean itNext step
A number is useful. A decision is better.
Bring your priorities and your data. We’ll show you the first useful view.