Third-party subcontractors - October Health
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October Security

THIRD-PARTY SUBCONTRACTORS AUTHORIZED TO ASSIST PANDA WITH PROCESSING DATA ON BEHALF OF ITS CUSTOMERS

Last Updated: September 2023

This document contains information about the third-party subcontractors that October Technology Holdings Limited (Panda”), uses (as a sub processor or service provider) to provide services to its customers.

For more information, please contact us at [email protected].



DATA STORAGE SERVICES

October owns and controls access to the infrastructure used to host customer data submitted to October. October’s production systems for the Services are located in facilities in the US and UK. In order to perform our services, we work with a number of authorized subcontractors to provide a red carpet service to our users. We conduct diligence to ensure all subcontractors meet our stringent security standards.

Entity Name Service Description
Amazon Web Services (AWS) Cloud service hosting provider
Heroku Cloud-based platform-as-a-service
GitHub Code hosting platform
CUSTOMER SUPPORT AND DEVELOPMENT SOFTWARE SERVICES
Entity Name Service Description
Freshdesk Customer support software
Ably Realtime Realtime data infrastructure
Agora Lab Inc Realtime engagement platform
Amazon Web Services Cloud computing solutions
Apollo Data-first engagement platform
Apple Technology and devices
Calendly LLC Scheduling and appointments
Checkly GmbH Monitoring and testing
Cloudinary Media management platform
Detectify AB Web security scanner
Figma Collaborative design software
Intercom R&D Unlimited Company Customer messaging platform
Mailgun Technologies Email API Service
Metabase Business intelligence tool
OpenAI AI solutions provider
Pipedrive UK Sales CRM software
Sentry Application monitoring service
Spire Audio Audio solutions provider
Synthesia AI video creation
ZenLeads Lead generation service
APPLICATION SERVICES
Entity Name Service Description
Slack Instant messaging
Zoom Web conferencing
DocuSign e-signature platform
Adobe Systems Software Multimedia software
Clickup Project management and productivity platform
Google Cloud EMEA Cloud-based services, including storage, data analytics, and machine learning
Microsoft Software
Slack Technologies Team collaboration platform