How We Use AI at October Health.
At October Health, we use AI to enhance proactive mental wellbeing through tools like Luna (our 24/7 support companion), Ivy (a digital dietitian), and the October Companion (for HR support), along with features like AI-powered coaching, journaling, recommendations, and content creation. These tools are strictly for psychoeducation and support—not for medical advice or therapy. We prioritize safety and privacy by anonymizing and encrypting all data, ensuring it’s never used to train AI models, and complying with global standards including GDPR, HIPAA, POPIA, and CCPA. Our AI systems are continuously tested for accuracy, fairness, and bias, with clear user disclosures and human oversight at every step.
At October Health, we harness the power of Artificial Intelligence (AI) to enhance mental fitness and wellbeing—while always keeping safety, privacy, and ethical responsibility at the core of our platform.
What We Use AI For
Our AI tools support users and organizations in non-clinical, proactive ways:
- Luna – Your 24/7 AI support companion for wellbeing and live sessions.
- Ivy – A digital dietitian promoting healthier habits.
- October Companion – Assists HR teams with tasks like job descriptions and wellness insights.
- AI Coaching & Journaling – Personalized guidance to support growth and reflection.
- Recommendations – AI assists in deciding what to recommend to you.
- Content - AI assists in writing content from books, to e-book recordings and more.
All AI tools are designed for psychoeducation and support, not medical advice or therapy.
Privacy & Data Protection
We’re committed to protecting your information:
- No private client data is shared with AI providers.
- All data is anonymized, encrypted, and redacted before processing.
- We are compliant with GDPR, HIPAA, POPIA, CCPA, and SOC 2 standards.
- Our AI vendors (like OpenAI, Anthropic, Gemini and Perplexity) do not train their models using your data.
Safety First
- AI systems can detect signs of risk, like self-harm, and prompt users to seek help.
- In cases of potential harm, we may escalate users directly to crisis support with user safety in mind. We never disclose individual cases to any stakeholders.
- Users are clearly informed when interacting with AI, and can report any concerns to our team.
Testing & Bias Prevention
- AI outputs are continuously tested for accuracy, safety, and fairness.
- We use human feedback and adversarial testing to reduce bias.
- All outputs are validated using guardrails, spot checks and continuous feedback loops to ensure responsible use.
Trust You Can Count On
We take our responsibility seriously. October Health is insured, professionally advised, and always improving. Our mission is to provide accessible, ethical, and secure support—powered by AI, guided by humans.
Questions? Reach out to us at help@october.health