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AI Usage Policy

Introduction October Health integrates Artificial Intelligence (AI) to provide innovative, secure, and ethical performance and wellbeing support. This policy outlines our approach to transparency, privacy, and safety in AI usage, ensuring trust and compliance with global standards.

AI in October Health Services Our AI-powered tools enhance both employee and organizational engagement, performance and wellbeing, including:

Employee Facing Solution

  • AI Coaching Courses: Tailored learning programs available 24/7.
  • Journaling Tools: App-based tools to promote self-reflection and personal growth.
  • Luna | AI Chat Support: Instant, personalized wellbeing support.
  • Human-Hosted Group Sessions: Co-hosted by Luna, specifically providing transcription, translation and asks questions to the hosts and responds to questions to drive engagement.

Organizational Facing Solution

  • October Companion: Optimizes HR workflows, including drafting job descriptions, performance improvement plans and company content.
  • Luna, our AI Companion: Offers live, interactive support in the Forest, actively listening, remembering preferences, and delivering uniquely personal feedback. Luna provides live chat recaps and a highly engaging experience tailored to individual needs.

Business Intelligence Tools: Real-time insights into employee mental wellness, corporate culture, and performance, with data-driven recommendations for employers.

October Health AI tools are informational and non-clinical. They do not provide medical advice or establish a doctor-patient relationship. Clear disclosures inform users when engaging with AI.

Key Principles

  • User-Focused Strategy
    • AI systems prioritize inclusivity and fairness.
    • Measures are in place to address biases and support diverse needs.
  • Privacy and Security
    • Compliant with GDPR, HIPAA, POPIA, and the California Consumer Privacy Act.
    • Personal data is anonymized and used only with explicit consent.
    • October Health is SOC2 certified and follows WHO guidelines on AI ethics.
  • Accuracy and Accountability
    • AI outputs are tested and reviewed regularly and validated by professionals.
    • Clear communication ensures users understand AI capabilities and limitations.

Security and Ethical Measures

  • Continuous Monitoring
    • AI tools undergo testing and regular updates to ensure security and ethical functionality.
  • Transparency

Users are informed about how AI operates and the data it processes.

  • Data Handling
    • Sensitive data is encrypted and shared only when legally required.
    • October Health may notify authorities in cases of credible threats, in line with privacy policies and legal obligations.
    • No user data is shared with employers without explicit consent.

Escalation Protocols for High-Risk Cases

For users exhibiting suicidal intent, self-harm intent, or harm to others:

  • Crisis Response: Responses are managed with sensitivity and urgency, connecting users to 24/7 hotlines or emergency resources.
  • Follow-Up: Post-escalation, users receive personalized communications with resources and support links, when we have their contact details.

Commitment to Innovation and Compliance October Health continually improves its AI systems based on user feedback and scientific advancements. We remain committed to ethical AI practices, ensuring safe, impactful, and secure solutions.

AI Functionality

  • Guardrails and Prompts: Designed with input from clinical experts and user research.
  • Rigorous Testing: AI tools are tested before updates are released.
  • Confidentiality: Conversations with AI are confidential, with data anonymized and securely encrypted.

Data Handling by Third-Party Providers: Data processed by OpenAI, our third-party provider is not used for their model training. For any data that is processed through OpenAI, our automated redaction system employs advanced techniques to identify and obscure sensitive personal information.

Addressing Incorrect AI Responses

  • User Reporting: Users can report inaccuracies or odd responses by emailing help@october.health.
  • Continuous Improvement: October Health has systems to flag and address such issues, ensuring continual refinement of AI capabilities.

October Health is dedicated to providing cutting-edge AI solutions while prioritizing user trust, privacy, and safety.



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