IWYZE (Old Mutual Insure)
Call centre environments are high-pressure by nature — so what happens when you give frontline teams real support? Learn how the IWYZE pilot with October Health shifted employee sentiment from negative to positive, achieving a 24-point swing in eNPS and generating an estimated R1.8 million in annualised value.
Case Study Results
Key Improvements
- improvement in employee wellbeing (peak 40%)
- +28%
- point swing in eNPS (-10.8 to 13.5)
- +24
- annualised organisational value
- R1.8M
- improvement in overall work wellbeing
- +5%
- team adoption rate (80%+ in some teams)
- 63%